If you are trimming trees, building a deck, upgrading your service, or performing maintenance on your customer-owned electrical equipment, please call us in advance to have your electricity temporarily disconnected so you can work safely. 

We ask that you call us 72 hours in advance so we can schedule a crew to come out to your location.

Schedule a Temporary Disconnect

This service is free of charge, during normal business hours.

Please Contact Us to arrange for your power to be disconnected temporarily.

For more information on temporary service disconnections, please refer to sections "1.7.2 Safety" and "2.2 Disconnection" in our Conditions of Service.

Tips to stay safe during Planned Outages

Make Changes or Upgrade Your Electrical Service

Check out this handy locator tool to verify that your electrical contractor is licensed by the Electrical Safety Authority (ESA).

Before making any changes or upgrades to your electrical network,  the licensed electrical contractor must call the Electrical Safety Authority (ESA) at 1-877-372-7233 to apply for a permit.

After the work is completed, an electrical inspector will ensure that your work meets all of the requirements of the Ontario Electrical Safety Code.