Report a Power Outage

Customers in Cambridge, North Dumfries and Brant County - If you are experiencing a power outage, please check our Outage Map to see if the outage has already been reported. 

It can take up to 15 minutes from the time of the outage, until the system updates the Outage Map - so when looking at the Outage Map, please give it a few minutes from the start of the outage until it registers on the map.

Outage Info Line 1-833-POWER-01

If you don't see the outage on the Outage Map, please call our toll-free 24/7 Outage Info Line at 1-833-POWER-01 (769-3701) to report the outage. Your real time call will trigger GrandBridge Energy to investigate and dispatch crews if required.

Report a Non-Outage Problem

You can help us by reporting details on possible electrical problems at your home or business. For example, you're noticing flickering lights or a tree leaning close to a power line.

Complete our Report a Problem Form** form not monitored before 8:30 am, after 4:30 pm, weekends or holidays **