Power outages can happen at any time - day or night!  Frequent causes of unplanned outages are weather-related, trees touching power lines, motor vehicle accidents and loss of supply. You can do you part by being prepared in advance for a power outage.

 Build a 72-Hour Emergency Kit
Prepare an emergency kit ahead of time and make sure everyone in the family knows where it is located. Your kit should include enough supplies to last 72 hours:
  • Water (at least 4 L per person/day); a supply of water purification tablets
  • Ready to eat food that don't need to be refrigerated (peanut butter, canned/dried food, crackers, tea/coffee)
  • Specialty items such as baby formula and diapers, pet food
  • A manual can opener
  • Flashlights
  • Matches/lighters, candles, glow sticks
  • Wind up or battery-operated radio
  • Batteries
  • A supply of cash
  • Prescription medicines, eye glasses and first aid supplies including oxygen cylinder (if needed)
  • Blankets
  • Hand sanitizer or moist towelettes
  • A non-cordless phone
  • Garbage bags
  • List of important contacts

Visit the Get Prepared website for tips on making an emergency preparedness action plan and kit.

 Outage Safety Tips
  1. Avoid downed power lines - always assume they are energized and therefore dangerous. Call 9-11 to report downed power lines and call us 24/7 at 1-833-POWER-01 (769-3701)
  2. Reduce the risk of fire - use flashlights instead of candles as a light source. Make sure to stock your emergency kit with flashlights and fresh batteries.
  3. Prevent carbon monoxide poisoning - use generators and BBQs outdoors ONLY.
  4. Turn off stove - was the stove turned on when the power went out? If it was, turn it off now so it doesn't come back on when the power is restored.
  5. Be water smart - check with your local municipality to confirm the water supply is safe to drink. If you're unsure, use the water in your emergency kit.
  6. Let the weather guide you - if the weather is hot, stay cool and hydrated. If the weather is cold, layer up clothing and blankets to keep body heat in.
  7. Practice food safety - keep refrigerator and freezer doors closed as much as possible. A full freezer will keep food safe for up to 48 hours. That number drops to 24 hours if the freezer is half full. Remember: If in doubt, throw it out.

Sign Up for Medical Equipment Notifications

For some customers who rely on medical equipment, a power interruption may mean they need to make back-up plans to ensure the life-saving equipment keeps working for them during a power outage. 

If you rely on electrical medical equipment for your personal well being, and would like your name (email and telephone) added to our emergency notification list, please contact our Customer Care Team.