Unplanned power outages can happen at any time of the day or night. Most frequent causes are weather-related, trees touching power lines, motor vehicle accidents and loss of supply. You can do you part by being prepared in advance.

 Build a 72-Hour Emergency Kit
Prepare an emergency kit ahead of time and make sure everyone in the family knows where it is located. Your kit should include enough supplies to last 72 hours:
  • Water (at least 2 L per person/day)
  • Dried and canned food - including meals for your furry friends!
  • A manual can opener
  • Flashlights
  • Wind up or battery-operated radio
  • Batteries
  • A supply of cash
  • Prescription medicines and first aid supplies
  • Blankets
  • A non-cordless phone

Visit the Waterloo Region Emergency Management Centre and  Emergency Preparedness Ontario website for tips on making an emergency preparedness action plan and kit.

 Outage Safety Tips
  • Avoid downed power lines - always assume they are energized and therefore dangerous. Call 9-11 to report downed power lines and call us 24/7 at 1-833-POWER-01 (769-3701)
  • Reduce the risk of fire - Use flashlights instead of candles as a light source. Make sure to stock your emergency kit with flashlights and fresh batteries.
  • Prevent carbon monoxide poisoning - Only use items like generators and BBQs outdoors.
  • Turn off stove - Was the stove turned on when the power went out? If it was, turn it off now so it doesn't come back on when the power is restored.
  • Be water smart - Check with your municipality to ensure your water is safe to drink. If you're unsure, use the water in your emergency kit.
  • Let the weather guide you - If the weather is hot, stay cool and hydrated. If the weather is cold, layer up clothing and blankets to keep body heat in.
  • Practice food safety - Keep refrigerator and freezer doors closed as much as possible. A full freezer will keep food safe for up to 48 hours. That number drops to 24 hours if the freezer is half full. Remember: If in doubt, throw it out.

Sign Up for Medical Equipment Notifications

For some of customers, a power interruption may mean they need to make back-up plans to ensure medial equipment keeps working. Where possible, we will try to contact customers who need electricity for medical reasons, to notify them of planned and unexpected outages. If the length of an outage will be extreme, these customers may need to make other arrangements.

If you rely on electrical medical equipment for your personal well being, and would like your name (email and telephone) added to our emergency notification list, please contact our Customer Care Team.