When an emergency that involves a power outage occurs, our crews will be dispatched immediately to get the lights back on as soon as possible. Depending on the cause, the outage could be short or long-term. 

Call 1-833-POWER-01 (769-3701) to report outages.

Call 9-1-1 to report downed powerlines and traffic safety at intersections.

Power Outage Safety Tips

Keep your family safe and comfortable by preparing for potential power outages, severe weather, flooding and other emergencies ahead of time.  See our Power Outage Safety Tips.

Emergency Planning Links

Waterloo Region Emergency Planning

County of Brant Emergency Services

Ontario Emergency Preparedness