Energy+ owns and maintains the electrical equipment, up to a point known as the demarcation point.  The property owner is responsible for maintaining and repairing equipment that is customer-owned beyond the demarcation point - typically the mast and meter base attached to the home.

The image below indicates the demarcation point of Energy+ maintained equipment and customer-owned equipment. To learn more about demarcation points, you can view our Conditions of Service

 Always Hire a Licensed Electrical Contractor to Assess the Situation and Make Repairs

Maintenance of Customer-Owned Equipment

In addition to the mast and meter base, if you have an overhead powerline on your property that you own, you are legally responsible to maintain the electrical equipment on your property – such as poles and overhead wires – in a safe manner and in compliance with  the Ontario Electrical Safety Code.  This includes safely maintaining tree growth and plant material around overhead powerlines to avoid potential electrical hazards.  ESA: Know Your Responsibilities - Privately Owned Powerline Assets

If you’re not sure how to determine ownership of the powerlines and related equipment, please Contact Us for more information.