Our team continues to deliver safe and reliable electricity to your homes and businesses during the COVID-19 pandemic. Please check back for updates posted on this page and shared on our Newsroom and posted on Twitter and Facebook.

Providing an Essential Service

Customers and families rely more than ever on safe, reliable power to study and work from home. Our crews continue working on essential rebuild and maintenance projects in the communities we serve. Brief outages are required in order to work safely. Customers will be notified in advance of planned outages. Thank you for your patience and understanding.

Electricity Support Programs

Electricity Support Programs are available to customers that may need help managing electricity costs.

• UPDATED! COVID-19 Energy Assistance Program (CEAP) for eligible residential customers, provides on-bill credits up to $750 maximum.
• UPDATED! COVID-19 Energy Assistance Program (CEAP-SB) for eligible small businesses and registered charities, provides on-bill credits up to $1,500 maximum.
• COVID-19 Energy Cost Rebate Grants Available for business customers that were required to shut down or restrict services due to provincial health measures
• The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
• The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.

Payment Assistance

We want to work with customers who need flexible payment plans to help them get back on track with paying their bills. Please call or email our Customer Care Team to talk about your account balance and find out what other programs may be available, ahead of disconnections resuming.

We encourage customers to be prepared in case they are unable to pick up mail due to self-isolation, illness, or if there is a delay in postal service.  Paperless Billing and/or Pre-Authorized Payments are proactive and convenient options to help customers stay on track with monthly bills. Sign up today!

Stay Connected

The Energy+'s business office is currently closed to the public to ensure safe, physical distancing, however our Customer Care team continues to provide service-at-a-distance via telephone and email:

• Online: Contact Customer Care
• Phone: 519-621-3530, 519-442-2215 or toll-free 1-877-871-2215 (Weekdays from 8:30 a.m. and 4:30 p.m. (excluding statutory holidays) 
• Note: We are experiencing an increased amount of customer inquiries. Therefore you may have a longer wait time than usual on our telephone lines. Thank you in advance for your patience.