Our team continues to deliver safe and reliable electricity to your homes and businesses during the COVID-19 pandemic. Please check back for updates posted on this page and shared on our Newsroom and posted on Twitter and Facebook.

Stay Connected

The Energy+'s business office is currently closed to the public to ensure safe, physical distancing, however our Customer Care team continues to provide service-at-a-distance via telephone and email:

• Online: Contact Customer Care
• Phone: 519-621-3530, 519-442-2215 or toll-free 1-877-871-2215 (Weekdays from 8:30 a.m. and 4:30 p.m. (excluding statutory holidays) 
• Note: We are experiencing an increased amount of customer inquiries. Therefore you may have a longer wait time than usual on our telephone lines. Thank you in advance for your patience.

Payment Assistance

We want to work with customers who need flexible payment plans to help them get back on track with paying their bills. Please call or email our Customer Care Team to talk about your account balance and find out what other programs may be available, ahead of disconnections resuming on August 1, 2020.

We encourage customers to be prepared in case they are unable to pick up mail due to self-isolation, illness, or if there is a delay in postal service.  Paperless Billing and/or Pre-Authorized Payments are proactive and convenient options to help customers stay on track with monthly bills. Sign up today!

Electricity Support Programs

Electricity Support Programs are available to customers that may need help managing electricity costs.

• The COVID-19 Energy Assistance Program (CEAP) for eligible residential customers, provides a one-time on-bill credit.
• The COVID-19 Energy Assistance Program (CEAP-SB) for eligible small businesses and registered charities, provides a one-time on-bill credit
• The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
• The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.

COVID-19 Recovery Rate (June 1-October 31, 2020)

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8 cents/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as it restarts the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers' electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020. More details are available at Ontario Energy Board website www.oeb.ca.