Our team continues to deliver safe and reliable electricity to your homes and businesses during the COVID-19 pandemic. Please check back for updates posted on this page and shared on our Newsroom and posted on Twitter and Facebook.

Stay Connected

The Energy+'s business office is currently closed to the public to ensure safe, physical distancing, however our Customer Care team continues to provide service-at-a-distance via telephone and email:

• Online: Contact Customer Care
• Phone: 519-621-3530, 519-442-2215 or toll-free 1-877-871-2215 (Weekdays from 8:30 a.m. and 4:30 p.m. (excluding statutory holidays) 
• Note: We are experiencing an increased amount of customer inquiries. Therefore you may have a longer wait time than usual on our telephone lines. Thank you in advance for your patience.

Payment Assistance

We want to work with customers who need flexible payment plans to help them get back on track with paying their bills. Please call or email our Customer Care Team to talk about your account balance and find out what other programs may be available, ahead of disconnections resuming on August 1, 2020.

We encourage customers to be prepared in case they are unable to pick up mail due to self-isolation, illness, or if there is a delay in postal service.  Paperless Billing and/or Pre-Authorized Payments are proactive and convenient options to help customers stay on track with monthly bills. Sign up today!

Electricity Support Programs

Electricity Support Programs are available to customers that may need help managing electricity costs.

• UPDATED! COVID-19 Energy Assistance Program (CEAP) for eligible residential customers, provides a one-time on-bill credit.
• UPDATED! COVID-19 Energy Assistance Program (CEAP-SB) for eligible small businesses and registered charities, provides a one-time on-bill credit.
• COVID-19 Energy Cost Rebate Grants Available for business customers impacted in areas under Red-Control & Grey-Lockdown
• The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
• The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.

Temporary Fixed Electricity Price

The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh, for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans, set under the Ontario Energy Board’s Regulated Price Plan, will pay that fixed price.  The price change will happen automatically. No customer action is required.  Frequently-Asked Questions About the Temporary Fixed Electricity Price

Important Note: Eligible Energy+ customers can expect to see the temporary rate on bills issued from last week in January to last week in February 2021. The temporary new rate will only appear on a customer bill, once the electricity is actually used, starting January 1, 2021 to January 28, 2021. 

Fraud Alert

Be aware that there have been reports of fraudsters trying to take advantage of electricity customers during this COVID-19 pandemic. Please note that Energy+ never threatens immediate disconnection and will never ask a customer to call a 1-800 number to make a payment. Here is more information on how to protect yourself against fraud.