Our team continues to deliver safe and reliable electricity to your homes and businesses during the COVID-19 pandemic. Please check back for updates posted on this page and shared on our Newsroom and posted on Twitter and Facebook.

Electricity Support Programs

Electricity Support Programs are available to customers that may need help managing electricity costs.

  • The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
  • The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.

Payment Assistance

We want to work with customers who need flexible payment plans to help them get back on track with paying their bills. Please call or email our Customer Care Team to talk about your account balance and find out what other programs may be available.

We encourage customers to be prepared in case they are unable to pick up mail due to self-isolation, illness, or if there is a delay in postal service.  Paperless Billing and/or Pre-Authorized Payments are proactive and convenient options to help customers stay on track with monthly bills. Sign up today!

Stay Connected

The GrandBridge Energy (formerly Energy+) business office in Cambridge is currently open to the public. You can also safely connect with our Customer Care team at a distance, via telephone and email:

  • Online: Contact Customer Care
  • Phone: 519-621-3530 or toll-free 1-877-871-2215 (Weekdays from 8:30 a.m. and 4:30 p.m. (excluding statutory holidays) 
  • Note: We are experiencing an increased amount of customer inquiries. Therefore you may have a longer wait time than usual on our telephone lines. Thank you in advance for your patience.