Planned outages account for 40% of our outages. These outages allow our crews to perform regular maintenance to ensure a reliable supply of electricity. Short power outages are required, while our crews work safely on the system. Customers will be notified in advance of planned outages.

Here are some helpful tips to keep you and your family safe during planned outages:

  • If you have medical support equipment that is dependent on electricity, be ready with alternative arrangements,to maintain the use of your equipment.
  • Ensure that all stove elements and ovens are turned OFF and that nothing has been placed on top of the stove.
  • Have flashlights with fresh batteries handy.
  • Minimize the opening of refrigerator and freezer doors to maintain temperature.
  • Unplug electronic equipment before the outage begins. Televisions, computers and answering machines are sensitive to surges when the power is restored.
  • Never use charcoal or gas barbeques, camping heating equipment, or standby generators indoors. Deadly carbon monoxide gas is produced by any device fuelled by natural gas, propane, heating oil, kerosene, coal, charcoal, gasoline or wood.
  • If you have a portable generator, operate it outdoors only, positioned carefully to ensure that fumes do not enter the building.
    • Generators and hot gases should be kept away from combustibles.
    • Store fuel for the generator outside in an approved container, a safe distance away from the building and generator.
    • Refuel only after shutting it down and letting it cool. Follow manufacturer's recommendations regarding use.
  • Make sure you know how to override or manually operate your garage doors.