To report downed electrical wires, children playing near power lines and traffic concerns at intersections, call 9-1-1.

To report outages, call 1-833-POWER-01 (769-3701).

 

  • Downed overhead power lines or trees coming into contact with overhead wires can be deadly!
  • Keep people and pets at least 10 metres (33 feet, or the length of a school bus) away from downed overhead power lines and warn others of the danger.
  • Assume that downed power lines are energized. Never try to move downed wires or remove tree limbs.

Watch this video for more information about what to do if you come across a downed power line.

If your vehicle makes contact with a downed power line

Stay inside the vehicle until help arrives. If your vehicle is on fire and you must get out, jump out with your feet together and shuffle away. If you cannot shuffle the 10 metres (33 feet, or the length of a school bus) from the energized area, put your feet together and hop - but do not walk or make contact with the ground and your vehicle at the same time.

Watch this video for more information about what to do if your vehicle makes contact with a downed power line.