Below is a sample Energy+ customer bill. Please refer to the chart below the bill picture to help identify features on your bill.

 Your Bill at a Glance 

 1. Return Stub
 Tear this portion off and return it with your payment.
 2. For Your Records
 This section shows your meter number (also found on your hydro meter base), your billing period (previous read to current read and dates reads were obtained), as well as your overall usage in kilowatt hours for the month. If you are a customer in the Brant County service area and are billed for water services, you will see your water meter reading dates, meter number and cubic meters used during that billing period. 
 3. Average Daily Consumption Graph
 A graphic comparison of the electricity consumption over the last thirteen (13) bills in your household and businesses, without Demand (GS < 50kW).
 4. Contact Information
 At the bottom of the bill is where you'll find our address, website and email information.
 5. Summary of Charges

An itemized summary of the cost for services provided during the current billing period. If you are in a retailer contract, you will see the name and toll-free phone number of your retailer provider in this section. The Ontario Electricity Support Program credit and/or the Ontario Electricity Rebate will show as line items in this section.


This is the cost of the electricity supplied to you during the billing period and is the part of the bill that is subject to competition.  


These are the costs of delivering electricity from generating stations across the Province to Energy+ Inc. and then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business*. Energy+ Inc. collects this money and pays this amount directly to our suppliers.

* When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business.

Regulatory Charges

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.

Other Details and Charges on your Bill

As a residential or small commercial customer whose demand is less than 50kW, you are automatically part of the Regulated Price Plan (RPP), where you are charged a regulated price per kilowatt hour (kWh) for electricity you use. You also have the option to purchase your electricity from an electricity retailer. If you buy your electricity from an electricity retailer, you are considered a Non-RPP Customer and will then pay the rate for electricity stated in your retail contract. If you choose to sign with an electricity retailer, Energy+ will continue to bill you for the electricity on behalf of the retailer, along with other charges.

Global Adjustment (GA)

Energy+ purchases your electricity from the Independent Electrical System Operator (IESO), which operates Ontario's wholesale electricity market. To ensure we have a steady and reliable supply, electricity generators get contracts to supply power at a fixed price. Since power is bought and sold on a market where price varies by the hour, sometimes the market price is lower than the contract price. The GA makes up for the gap between prices and covers other costs of purchasing power. It is an adjustment that may be a debit or credit that is reflected on your bill. For RPP Tiered customers, the charge is already reflected in the stable price for electricity set by the Ontario Energy Board, show on the "Electricity" line of your bill. For Retail Contract customers, the charge is shown as a separate line on the hydro bill. For more on Global Adjustment, please visit the IESO website or review the IESO Global Adjustment Backgrounder (January 2016).


Ontario Electricity Rebate (OER)

On November 1, 2019 the Provincial government implemented the OER for most residential consumers, farms, and many small businesses. This rebate equals 31.8 per cent of the base invoice amount on your electrical usage charges only. The OER is an expansion of the former 8 per cent rebate and a replacement of the rate reduction, previously known as the Fair Hydro Plan.

Additional information is availabe here.



(1) Effective July 1, 2013, Regulation Changes require the Loss Adjustment Charges for Retailer Contract Customers to continue to be displayed in the Electricity Charges on the customer bill and the Loss Adjustment Charges for RPP Tiered and Time-of-Use Customers to be displayed in the Delivery Charges on the customer bill.

 6. Account Statement
 A summary of transactions since your last bill. The service address is shown in the grey Billing Summary tool bar.
 7. Summary of Your Bill at a Glance
This summary shows your Account Number, Amount Due, Due Date and details about Late Payment charges. Bill payment is due 20 days from the bill issue date shown on the bill.