Residential and small commercial customers (<50kWh) can choose the Electricity Rate Plan -either a Time-of-Use Electricity Price Plan or Tiered Electricity Price Plan or Ultra-low Overnight Price Plan that best meets their needs. 

Below are some frequently asked questions on Time-of-Use pricing:

 How do Time-of-Use (TOU) prices work?

Under Time of Use Rates, the price you pay for electricity depends on the time of day and day of week that you use it.

With TOU, there are three price periods:

  • Off-peak: When demand for electricity is generally lower. Ontario households use most of their electricity - nearly two thirds of it - during off-peak hours.
  • Mid-peak: When demand for electricity is moderate. These periods are during the daytime, but not the busiest times of the day.
  • On-peak: When demand for electricity is higher. These are during the busier times of day - generally when people are cooking, starting up their computers and running air conditioners or heaters.

Time-of-Use rates are set by the Ontario Energy Board and reviewed twice a year to coincide with the start of Summer (May 1 to October 31) and the Winter period (November 1 to April 30).  

 If everybody shifts Electricity use to off-peak hours, won't off peak then become on-peak?

No. On-peak occurs because all customers - commercial/industrial, small business and residential - are using electricity at the same time. This puts strain on the generation system, often requiring the purchase of more expensive forms of energy in order to meet the peak demand for power.

A large commercial customer, such as a factory that manufactures from Monday to Friday between 8 a.m. and 5 p.m., can't easily shift when they use power. And these customers already pay for their power based on the spot market prices, which fluctuate throughout the day based on supply and demand.

The best solution for flattening out peak demand is to have residential and small business customers shift some of their usage to off-peak times like running a dishwasher in the evenings. The electricity used during off-peak hours costs less than that used during mid- and on-peak times.

 Where can I view current Time-of-Use Rates?

Visit the Ontario Energy Board website to view current electricity rate plans and prices. 

Summer Time of Use Hours Now in Effect May 1 to October 31, 2023

 Will someone still come to read my meter?
No. We remotely collect reads from Residential and Small Commercial Smart Meters for billing purposes. We only attend to pick up a manual read for regular maintenance, or periodic site visits.
 Can I still read my own meter?
Yes, the Smart Meter displays your kWh reading in a digital format.  It also displays a segment or check read that is a series of 88888888's flashing, and it displays instantaneous current.  The number you want for your meter read is the digital number that is followed by the letters kWh.  
 Is my usage information secure and confidential?
Yes, Ontario's electricity distribution companies are required, by law, to ensure the Smart Meters and communications networks that are put into place are equipped with security features to prevent unauthorized access. As a regulated utility, we must also comply with federal and provincial laws regarding the privacy, protection and disclosure of personal information. See our Smart Meters and Security FAQ for more information.
Will I still use my Smart Meter if I have a contract with a Retailer?
Smart Meters are installed in every residence and small business. Whether you can take advantage of Time-of-Use rates depends on your contract with the Retailer. Please read the terms of the Retailer contract very carefully before you sign.
 Where can I get more information on the Ontario Government's Time-of-Use price plan?

Information about the time-of-use electricity price structure is available on the Ontario Energy Board website.

Do you still have questions that we have not answered about Time-of-Use pricing? Contact Us