All residential and small commercial customers are billed on Time-of-Use pricing. Below are some frequently asked questions:

 How do Time-of-Use (TOU) prices work?
Time of Use Pricing (TOU) is just like it sounds. Prices vary based on what time electricity is used. That includes time of day, day of the week (weekdays vs. weekends), and by season (winter or summer). TOU pricing encourages consumers to shift some electricity use to off-peak hours when the cost is lower.
 If everybody shifts Electricity use to off-peak hours, won't off peak then become on-peak?

No. On-peak occurs because all customers - commercial/industrial, small business and residential - are using electricity at the same time. This puts strain on the generation system, often requiring the purchase of more expensive forms of energy in order to meet the peak demand for power.

Smart Meters are designed to help smooth out peak demand by encouraging residential and small commercial customers to shift some of their load to off-peak times. A large commercial customer, such as a factory that manufactures from Monday to Friday between 8 a.m. and 5 p.m., can't easily shift when they use power. And these customers already pay for their power based on the spot market prices, which fluctuate throughout the day based on supply and demand.

The best solution for flattening out peak demand is to have residential customers shift some of their usage to off-peak times - for example, running dishwashers in the evenings and doing laundry on the weekends. These simple actions will not only help to "smooth the peaks"; the electricity used during off-peak hours costs less than that used during mid- and on-peak times.

 Where can I view current Time-of-Use Rates?
Visit the IESO website to view current rates. You can switch between summer and winter rates by clicking on the sun or snowflake symbols underneath the chart.
 Will I see lower electricity bills now that I'm on Time-of-Use Rates?
If you can shift your heaviest electricity use to off-peak hours then your conservation efforts will be reflected on your bill. There are additional ways to reduce your usage.
 Will someone still come to read my meter?
No. We remotely collect reads from Residential and Small Commercial Smart Meters for billing purposes. We only attend to pick up a manual read for regular maintenance, or periodic site visits.
 Can I still read my own meter?
Yes, the Smart Meter displays your kWh reading in a digital format.  It also displays a segment or check read that is a series of 88888888's flashing, and it displays instantaneous current.  The number you want for your meter read is the digital number that is followed by the letters kWh.  
 Is my usage information secure and confidential?
Yes, Ontario's electricity distribution companies are required, by law, to ensure the Smart Meters and communications networks that are put into place are equipped with security features to prevent unauthorized access. As a regulated utility, we must also comply with federal and provincial laws regarding the privacy, protection and disclosure of personal information. See our Smart Meters and Security FAQ for more information.
Will I still use my Smart Meter if I have a contract with a Retailer?
Smart Meters are installed in every residence and small business. Whether you can take advantage of Time-of-Use rates depends on your contract with the Retailer. Please read the terms of the Retailer contract very carefully before you sign.
 Where can I get more information on the Ontario Government's Time-of-Use pricing initiative?

Information about smart meters and the time-of-use electricity price structure is available on the IESO website.

Do you still have questions that we have not answered about Time-of-Use pricing? Contact Us