For some customers, a power interruption may mean they need to make back-up plans to ensure important medical equipment keeps working. Where possible, we will try to contact customers who need electricity for medical reasons, to notify them of a planned or unplanned outage. If the length of an outage will be extreme, these customers may need to make other arrangements.

If you would like your name added to our list of contact names and telephone numbers for those that rely on electrical medical equipment for their personal well-being, please call our Customer Care Team:

(519) 621-3530 - customers in the City of Cambridge, the Township of North Dumfries

(519) 442-2215 or 1-877-871-2215 - customers in the County of Brant

Our Third Party Notification program gives us someone else to contact in the event of a problem with your account. Should a payment problem arise, your "buddy" acts as a go-between to explain the situation or help make satisfactory payment arrangements.

• A buddy can be a relative, friend or even a trusted neighbour
• Your buddy is in no way responsible for payment of your bill
• Getting in touch with your buddy may help us to settle a problem and eliminate an unnecessary power disconnection

Please note that we require a signature from both you and your buddy in order to sign up for the program.

Please call our Customer Care Team:

(519) 621-3530 - customers in the City of Cambridge, the Township of North Dumfries

(519) 442-2215 or 1-877-871-2215 - customers in the County of Brant