Outage Map

If you are experiencing a power outage, first please check our Outage Map to see if the outage has already been reported. 

Note: It can take up to 15 minutes, until our system updates the Outage Map - so please give it a few minutes from the start of the outage. For privacy, only outages affecting more than 3 customers will display. Updates will be provided as new information is known.

In major power emergencies, we will provide progress updates on Twitter @EnergyPlusInc and Facebook.

Toll-Free Outage Line 1-833-POWER-01 (769-3701)

Call 24/7/365 to report a new outage not showing on the Outage Map. Your real time call will trigger Energy+ to investigate and dispatch crews if required.

We encourage you to call 1-833-POWER-01 (769-3701) to provide information that will help our crews (i.e. tree on line, saw a flash, heard a loud bang).

Causes of Power Outages

Thunderstorms and winter weather can bring unplanned power outages, but they aren't the only reason you might experience an outage.  Our crews work hard to do their part in keeping the power on, but sometimes outages are caused by circumstances beyond our control.  

 Planned Outages
Planned outages account for approximately 40% of our outages. These outages allow our crews to perform regular maintenance to ensure a reliable supply of electricity.
 Animal Contact
Animal contact accounts for many outages. Small animals, like squirrels, sometimes chew into lines or come into contact with a piece of equipment and an energized line, which results in their demise and likely a power interruption for you. These outages are most often momentary, causing your lights to flicker or a power blip that leaves digital clocks flashing, but can also be longer outages, depending on the extent of the damage to equipment. Our animal protection program continues to drive these numbers down each year. 
 Weather
Severe weather such as lightning, wind, ice, snow storms can bring down power lines or cause equipment damage. 
 Equipment Failure
Most equipment failure related outages are caused by faulted switches and insulators. Older switches and insulators are made of porcelain - which fail over time when weathered by salt, moisture and other elements. Our standard now is to use polymer based insulators and switches which are more durable and have a much longer life span.
 Tree Contact
These interruptions can be momentary causing a light to flicker or a power blip. Sometimes they are more extensive when larger branches fall on to power lines. Our forestry contractors work hard year-round to complete preventative maintenance around overhead power lines, keeping this number low. 
 Other
This could be contractors coming into contact with equipment, motor vehicle accidents etc. 
 Unknown
 Not every outage cause is known.

  

Power Outage Safety

Here are some tips to help keep you and your loved ones safe when the power goes out, as well as how to prepare if you have to leave your home due to flooding. More about Power Outage Safety

Portable home generators can be useful during a power outage but they can also be very dangerous if they are not used properly.