Paying in Person

It can take 3-4 business days for your bank payment to reach us. Please take this into account when you are planning your payments. You can contact us when you've made a bank payment so that we know a payment has been made at your bank.

Paying Through Phone or Online Banking

It's fast and available 24 hours a day, without ever leaving your home. When you pay through the phone or online it can still take 3-4 business days for us to receive your payment from the bank, so be sure to allow enough time to make your payment by the due date.

Here are some of the participating banks where you can pay by phone or online:

TD Canada Trust Logo CIBC Logo Bank of Montreal Logo Royal Bank logo Scotiabank Group Logo

Note: When you sign up for a payment by phone or online banking service, you will be asked to enter your 10-digit account number (without the dash). You can find your account number in the top right hand corner of your last hydro bill.

Moving In/Out?

If you pay your hydro bill online at the bank or by telephone banking, please update your bank with your new hydro account when you get your first bill at the new address.