If you are having, or expect to have, difficulty paying your bill, we encourage you to contact us as soon as possible to discuss payment options. 

You have many convenient and efficient ways to pay your hydro bill. Choose the method that is right for you. Payment Options are also listed on the back of your bill.

About residential customer payment timelines and our collection process. Business payment timelines are different.

Below are different ways you can pay your bill.

 Automatic Payment Plan

Our Automatic Payment Plan (APP) is a convenient, worry-free and secure way to pay your electricity bill, on time, every time - even if you are busy or away. Save time, postage costs and cheque processing fees.

Your monthly payment will automatically be withdrawn from your bank account.

 

There are two Automatic Payment Plans to choose from:

  1. The Basic Payment Plan

    This option is available to both residential and business customers.

    Your bill will be sent to you as usual, about 2 weeks before it's due. On the due date, the net amount will automatically be deducted from your bank account. You know in advance the exact amount and when it will be paid.

  2. The Equal Payment Plan (EPP)

    This option is available to residential customers only*

    EPP gives you a way to level out your utility bills by budgeting for an equal payment amount each month. A fixed, agreed upon amount is automatically deducted each month. You choose whether to have the payment made on the 1st or the 15th.

    Your EPP amount is reviewed every six months to ensure it is in line with your actual consumption.

To sign up, please complete the Automatic Payment Plan form.
 Pay Through Your Financial Institution
 Most financial institutions allow you to pay your bill in person or using telephone or online banking.
 Pay by Mail

You can mail your payment to us, together with the top portion of your bill. Make cheques payable to Energy+ Inc., P.O. Box 1060, Cambridge, ON N1R 5X6. Please be sure to allow enough time for your payment to arrive at our office before the due date on the bill.
 Pay By Debit
Debit payments only are accepted at the County of Brant locations: Burford (26 Park Avenue), St. George (7 Gaukel Drive) and Paris (66 Grand River Street North). You must know your bill amount and account number to pay by debit as the County of Brant cannot access this information for you.
 Pay by MoneyGram
MoneyGram is a money transfer service that lets you safely and quickly pay bills using cash or debit-card from Canada Post locations. Moneygram charges a $3.99 convenience fee for the next-day service. You can find your nearest MoneyGram location by visiting their website's locating feature, or calling 1-800-666-3947.
  Pay by Credit Card

Pay your electricity bill using your VISA or MASTERCARD, any day, 24x7 using secure card payment options that are provided by Paymentus Corporation, our third party provider. Paymentus charges a convenience fee of 1.75% of the total transaction to use this service. Energy+ does NOT receive any part of this processing fee. For example, if your hydro bill payment is $200, Paymentus charges a $3.50 convenience fee. 

You can make a secure online payment or call 1-866-447-5021 to pay with your Visa or MasterCard using Paymentus.

Please be sure to have your Energy+ account number handy when using this third party service.

Energy+ does not accept credit card payments in its offices. 
 Dropbox Location
After hours, deposit cheques or money orders in the in the "Drive Thru" Night Deposit Box located at 1500 Bishop St, Cambridge. Do not deposit cash in the Dropbox location.  Note: There is no Dropbox location at the Paris Operation Centre.

Please contact Customer Care for other available payment centres and options.