The Energy Affordability Program provides support to income-eligible residential customers by helping them to lower their monthly electricity costs and to increase their home comfort. Depending on the situation, customers may receive energy-saving products, or a free home energy needs assessment, or free energy saving kits customized to meet specific needs including energy-saving LED lighting, timers, faucet aerators and much more.

To sign up, find out if you qualify or learn more about the program, visit https://saveonenergy.ca/For-Your-Home/Energy-Affordability-Program

The Ontario Electricity Rebate (OER) reduces the pre-HST costs on customers’ bills by 17%. The government is making the true cost of electricity on the bill more transparent, as well as identifying the full value of the rebate that customer may be eligible for.

The OER is for residential, small business, farmers and long-term care homes and some multi-unit complexes, if they meet certain criteria.

All residential, small commercial customers using <50kW are automatically eligible for the rebate and do not have to apply. The rebate automatically appears on the electricity bill. 

For more information about the Ontario Electricity Rebate

Ontario Electricity Support Program (OESP) helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in the house and the combined household income. Find out if you are eligible and how to apply by visiting Ontario Electricity Support.ca or call 1-855-831-8151, or for more information, visit the Ontario Energy Board website.

Under most circumstances, the OESP credit will be applied to customer bills for two years. After two years, customers will need to reapply to continue receiving the credit. Once a customer has reapplied, the amount of their OESP credit may go up or down, or stay the same depending on if and how their financial and/or living conditions have changed. We recommend that you renew your OESP application early to avoid a gap in your OESP assistance. The renewal process can take six weeks to complete.

Assistance in completing and renewing the OESP application is available from these community partners:

• Cambridge Self-Help Food Bank (519) 622-6550
• Langs Farm Village Association (519) 653-1470
• Kinbridge Community Association (519) 624-3855
• Customers in the County of Brant and Brantford contact the United Way of Simcoe Muskoka, 8:30-4:00 pm Monday to Friday. Telephone: 1-855-487-5327

If you are approaching the end of your eligibility period, you must renew your OESP application. 

There are three ways to renew your application:

1. Visit www.ontarioelectricitysupport.ca and click on renew application.
2. Complete a paper application and consent for and mail it to: Ontario Electricity Support Program, PO Box 1540, STNB, Ottawa, ON, K1P 0C7.
3. Visit a community partner listed above for assistance.

Low Income Energy Assistance Program (LEAP) is an emergency financial assistance program offered by the Ontario Energy Board in order to assist low-income energy customers who are experiencing difficulty paying already 'past due' bills. The program provides a financial assistance grant to up to a maximum of $500 per year ($600 if home is heated by electricity). It is not intended for regular or ongoing bill payment assistance. Social service agencies screen and assess applicants in need. 

Customers in the County of Brant and Brantford can contact the United Way of Simcoe Muskoka, 8:30-4:00 pm Monday to Friday. Telephone: 1-855-487-5327 Email: leap@uwsimcoemuskoka.ca 

Customers in Cambridge and North Dumfries contact Waterloo Region Social Services or call 519-883-2100 and select Option 1.   The Waterloo Regional Energy Assistance Program (WREAP) helps households with low-incomes avoid the consequences of not being able to pay their utility bill.

If you are having difficulty paying your bill or expect to in the future, we encourage you to contact us as soon as possible to discuss payment options, including Equal Payment Plan. EPP gives you a way to level out your utility bills by budgeting for an equal payment amount each month.