There are a number of residential support programs available for customers to assist in minimizing your monthly bill. A majority of these programs are geared to income. 

 Ontario Electricity Support Program
 

Ontario Electricity Support Program (OESP) helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in the house and the combined household income. Find out if you are eligible and how to apply by visiting Ontario Electricity Support.ca or call 1-855-831-8151, or for more information, visit the Ontario Energy Board website.

Assistance in completing and renewing the OESP application is available from these community partners:

Renewing an Application

If you are approaching the end of your eligibility period, you must renew your OESP application. We recommend that you renew your OESP application early to avoid a gap in your OESP assistance. The renewal process can take six weeks to complete.

There are three ways to renew your application:

  1. Visit www.ontarioelectricitysupport.ca and click on renew application.
  2. Complete a paper application and consent for and mail it to: Ontario Electricity Support Program, PO Box 1540, STNB, Ottawa, ON, K1P 0C7.
  3. Visit a community partner listed above for assistance.
 Affordability Fund
This program is designed to help people who do not qualify for low-income conservation programs, but who are unable to undertake energy efficiency improvements without support. Learn more and to sign up for the Affordability Fund program.

You can also call toll free 1-855-494-FUND (3863).

 Low Income Energy Assistance Program
Low Income Energy Assistance Program (LEAP) is an emergency financial assistance program offered by the Ontario Energy Board in order to assist low-income energy customers. It is not intended for regular or ongoing bill payment assistance. Social service agencies screen and assess applicants in need.   OEB LEAP Brochure (.pdf). Customers in the County of Brant customers contact Family Counselling Centre of Brant or call 519-753-4173 x 223.

Customers in Cambridge and North Dumfries contact Waterloo Region Social Services or call 519-883-2100 and select Option 1.   The Waterloo Regional Energy Assistance Program (WREAP) helps households with low-incomes avoid the consequences of not being able to pay their utility bill.

 Residential Arrears Management Program
We offer an Arrears Management Program (AMP) to eligible residential customers as an alternative to an interruption of service.

As prescribed by the Ontario Energy Board, eligible residential customers who are unable to pay their outstanding electricity charges may enter into an arrears payment agreement with us. The agreement allows the outstanding arrears to be paid in installments over a number of months, and requires that a portion of the arrears be paid as a down payment. The customer is also required to continue to pay their regular ongoing electricity bills. A security deposit may be required.

Customers who fail to pay the required down payment, monthly arrears installment payments, or their current electricity bills will be removed from the Arrears Management Program, and will be subject to collection activities, including interruption of service.

If you would like more information about the residential Arrears Management Program, or to see if you are eligible for the program, please email Customer Care, or contact them by phone at (519) 621-3530 or toll free at 1-877-871-2215.

 Home Assistance Program
The Home Assistance Program is designed to help qualified participants improve the energy efficiency in their homes to help reduce energy use, manage energy costs, improve home comfort and reduce the demand on the electricity system. This program is funded and delivered by the Independent Electricity System Operator (IESO), and administered by Energy+. For more information call 1-855-591-0877.