Electricity customers are often targeted by scammers. Here is the most most common scam we hear of, the red flags that can help you identify that you're being targeted, and what you can do to protect yourself and avoid falling victim.

Threats of Immediate Disconnection for Overdue Account

Scam Alert cell phone incoming callThis is a common scam used across North America where the caller claims to be from the local electricity distribution company such as Energy+, and threatens immediate disconnection if payment is not made for an overdue account. Red flags that this is a scam:

  • This is the first time you have heard that your account is overdue. Energy+ provides multiple reminders that your account is past due before disconnecting. 
  • You receive the call after regular business hours or on a weekend. Energy+ does not make collection calls nor disconnect customers outside of regular business hours, Monday through Friday, 8:30 a.m until 4:30 p.m..
  • The caller asks for payment over the telephone via wire transfer, ATM, prepaid credit card or gift card, or crypto currency. Energy+ does not accept payment over the phone, through wire transfers, or by gift card or crypto currency. Learn more about your bill payment options.
  • The caller threatens disconnection during the winter. Energy+ does not disconnect residential customers during the winter months for overdue accounts. 

Protect Yourself 

  • Hang up immediately when you receive a call you suspect is fraudulent.
  • Never provide your Energy+ account number, or your bank or credit card account numbers.
  • Do not click the link on text messages that offer hydro rebates or credits.
  • Sign up for Energy+'s  My Account Online customer portal, so you can verify billing details and balance information about your account. 
  • If you receive a message about an overdue Energy+ account, do not call the number left on the message. Instead, call the phone number provided on your Energy+ bill to speak to a customer service representative during regular business hours, Monday through Friday, 8:30 a.m. to 4:30 p.m.
  • Customers are also asked to report any suspicious phone calls or texts they receive to the Canadian Anti-Fraud Centre at 1-888-495-8501.