Electricity customers are often targeted by scammers. The most common scam that our customers report are phone calls, emails or texts threatening the customer with immediate disconnection for an overdue account.

Threats of Immediate Disconnection

Red flags that this is a SCAM:

• This is the first time you have heard that your account is overdue. GrandBridge Energy provides multiple reminders that your account is past due before disconnecting. 
• You receive the call after regular business hours or on a weekend. We don't make collection calls nor disconnect customers outside of regular business hours, Monday through Friday, 8:30 a.m. until 4:30 p.m.
• The caller asks for payment over the telephone via wire transfer, ATM, prepaid credit card or gift card, or crypto currency. We do not accept payment over the phone, through wire transfers, or by gift card or crypto currency. Learn more about your bill payment options.
• The caller threatens disconnection during the winter. GrandBridge Energy does not disconnect residential customers during the winter months for overdue accounts. 

Protect Yourself 

• Hang up immediately when you receive a call you suspect is fraudulent. 
• Never provide your Energy+ account number, or your bank or credit card account numbers.
• Do not click the link on text messages that offer hydro rebates or credits.
• Sign up for GrandBridge Energy (former Energy+)  My Account Online customer portal, so you can verify billing details and balance information about your account. 
• If you receive a message about an overdue  account, do not call the number left on the message. Instead, call the phone number provided on your GrandBridge Energy (formerly Energy+) bill to speak to a customer service representative during regular business hours, Monday through Friday, 8:30 a.m. to 4:30 p.m.
• Customers are also asked to report any suspicious phone calls or texts they receive to the Canadian Anti-Fraud Centre at 1-888-495-8501.