Customer Choice is an Ontario Energy Board (OEB) initiative that allows customers on the Regulated Price Plan (RPP) to choose the price plan that works for them. 
Electricity Rate Plans


Choose your electricity price plan

Customers currently have three price plan options.

  1. Time-of-Use (TOU) pricing, which is based on the day of the week ad time of day electricity is used.
  2. Ultra-Low Overnight (ULO) pricing, which is based on the day of the week and the time of day electricity is used.
  3. Tiered pricing, which is based on two thresholds of electricity consumption.

Which plan is right for you?  See factors to consider and tools that can help you decide in our Customer Choice FAQ below.

Watch an Ontario Energy Board video about choosing your electricity rate plan

How to change your price plan

The fastest way to change your price plan is online using our self-service My Account portal.

  1. Register or login to My Account.
  2. From My Account dashboard, select Smart Meter from the left navigation menu.
  3. Select $Price Comparison button to compare TOU and Tiered pricing based on your actual and historical usage.
  4. Select Change My Rate Plan button.
  5. Select Submit Change Request button. 

The change in the Electricity Rate Plan will not take effect until your next meter read date. Your read dates can be found on your bill under the ‘billing period.’ You should receive written confirmation of this change request within 10 business days.

If you are unable to make the change online, you can change also call us at 1-877-871-2215 for assistance.

Types of electricity rates

About Time-of-Use (TOU) rates

Under TOU pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift high electricity-usage activities, such as laundry or running the dishwasher, to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods:

  • Off-peak
  • Mid-peak
  • On-peak

TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

To learn more about TOU rates, visit our TOU electricity rates page.

Summer Time of Use Hours and Rates May 1 to October 31, 2024

 

About Ultra-Low Overnight (ULO) rates

Under ULO pricing, customers are charged according to the day of the week and time of day that they use electricity, but with an ultra-low overnight rate that encourages high electricity-usage activities, such as charging electric vehicles, laundry or running the dishwasher, to be done overnight. ULO price periods are the same in the summer as they are in the winter.

There are four different ULO price periods:

  • Ultra-low overnight
  • Weekend off-peak
  • Mid-peak
  • On-peak

ULO rates, which are set by the Ontario Energy Board (OEB), are expected to change once a year (November 1).

To learn more about ULO rates, visit our ULO electricity rates page.

ULO price periods are the same in the summer as they are in the winter — the pricing below is in effect from May 1 to October 31, 2024

Ultra Low Overnight Rates May 1 to October 31, 2024


About Tiered rates

Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount. Both the rates and the price threshold — the amount of electricity consumption that is charged at the lower price — are set by the OEB. The rates change once a year (November 1), while the price threshold changes twice (May 1 and November 1). To learn more about Tiered rates, visit our Tiered electricity rates page

Summer Tiered pricing thresholds in effect from May 1 to October 31, 2024.

Summer Tiered Thresholds May 1 to October 31, 2024

Frequently asked questions

Who is eligible to change price plans?

Customers on the Regulated Price Plan (RPP) are eligible to change price plans. You can request to change your
price plan option if:

  1. You're a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW.
  2. You purchase electricity from GrandBridge Energy and don’t have a contract with an electricity retailer.
Which plan is right for me?

Only you can decide which price plan is right for your household, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:

  • How much time do you spend at home?
  • During what time of the day are you typically at home?
  • Is it convenient for you to perform high electricity-usage activities, such as laundry and running the dishwasher, during the evening and on weekends, or even overnight?
  • Do you own an electric vehicle that needs charging overnight?
  • The Ontario Energy Board (OEB) created an online calculator to help customers make their decision. The calculator is available on the OEB website.
If I make the change, when will I see it reflected on my bill?

Your request to switch rate plan will be processed by GrandBridge Energy in the next 10 business days of receiving the request to change through My Account. A switch from TOU to Tiered prices can only take effect at the start of a billing period.

We do not bill residential and small commercial customers on a calendar month of usage. For example, a customer's meter reading dates could be October 15 - November 14.  This customer would be billed TOU rates for the bill covering electricity used from October 15 - November 14.  The customers next reading date would be November 15 - December 14.  The customer would then be billed Tiered rates for the bill covering the electricity used from November 15 - December 14.  The switch can only be performed once all of the electricity is used on or after November 1st

What happens if I do nothing?
If you don't make a change online or contact us, you'll remain on your current price plan.
 How do I know what my current price plan is?

 If you’re unsure what your current price plan is, please refer to the 'Your Electricity Charges' section on your bill.

Can I change to a different price plan?

Customers can change their price plan at any time.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

If I switch to a new price plan, can I switch back to my previous price plan or another price plan?

Yes. 

How do I know if my price plan has been changed?

Once we receive your request, we'll notify you within 10 business days regarding:

  1. When your chosen price plan will take effect; or
  2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into Time-of-Use rates (on-peak, mid-peak, off-peak), Ultra-Low Overnight rates (ultra-low overnight, on-peak, mid-peak, weekend off-peak) or Tiered rates. If it's not showing the option you selected, then your price plan hasn't been changed yet.

Note: Please allow up to 10 business days for the change to be processed. For more information about when your change will be reflected on your bill, please refer to the question, "If I make the change, when will I see it reflected on my bill?", mentioned earlier on this page.

I'm a landlord and want to change the preference on my account. How do I do this?

If you're the primary account holder on the bill, you can make the change by following the instructions in the How to change your price plan section of this page.

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Continuing Service Agreement form. When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

I'm a customer with a retailer contract. Can I change price plans?

Customers who have signed a retailer contract aren't eligible to change their price plan.

If you would like to change to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you choose, your first bill will be charged on the Time-of-Use price plan.

I'm a new GrandBridge Energy customer moving into my home. What do I need to do?

 If you're a new customer, please complete our new application move form to set up your account.

When completing this form, you'll be able to select the price plan you prefer. We'll create your account and your first bill will be based on the price plan you've chosen.

I'm moving and want to change pricing options when I move and transfer my account. What should I do?
 You can change your price plan when you complete the move within our service territory form.
Will I lose the monthly credit from the Ontario Electricity Support Program (OESDP) if I switch price plans?

No. You will still receive the credit. 

 Will I lose the Ontario Electricity Rebate if I switch price plans?

No. You will still receive the rebate.