Residential and small business customers that are currently paying Time-of-Use (TOU) electricity prices now have a choice to switch to Tiered pricing, or remain with TOU price plan, whatever makes the most sense, based on needs, lifestyle and habits.


Rate Plan Toolkit and Election Form

Eligible customers should have their most recent bill in hand, and go directly to our Rate Plan Toolkit to see which plan is best for your household or small business and request a change. 

The Rate Plan Toolkit can help you review and manage your current electric rate plan pricing including: 

  • View your current usage based on your current rate plan.
  •  Compare pricing of your usage based on different rate plans.
  •  Request a change to your rate plan.

About Your Price Plan Choices

Since June 1, 2020, customers on Time-of-Use (TOU) paid a fixed electricity price of 12.8 ¢/kWh for all hours of the day (the COVID-19 Recovery Rate) which the Government of Ontario put in place as part of its relief response. This fixed rate ended on October 31, 2020, and customers on TOU pricing now have a choice to remain on TOU (in which case no action is required) or to switch to Tiered pricing.

The Ontario Energy Board has released details on the new electricity rates from November 1, 2020 to April 30, 2021.

If you would like to learn more about your pricing choices please visit the Ontario Energy Board website www.oeb.ca/choice

Frequently-Asked Questions

Who is Eligible to Switch Their Electricity Price Plan?
Customers who are on TOU or Tiered prices are eligible to make the switch. Customers who have a contract with a retailer or who are paying the spot market price are NOT eligible to switch pricing plans at this time.
How Do I Know If I Should Switch My Price Plan?
To help you make an informed decision, you can use our Rate Plan Toolkit that will provide you an estimate on whether you may benefit financially from making a switch. Note: The consumption values are for information purposes only, and unlike billed values, are not loss factor adjusted.
 What Should I Consider?

Are you thinking about opting out of TOU prices in favour of Tiered prices? Here are a few things to consider. Make sure you have some of your recent electricity bills handy as you go through the information below. Keep in mind the effect of COVID-19 on your electricity use (for instance, you may be working from home when you normally wouldn’t be). Most of the information you will need is on the Electricity line of your bill.

  • Your price plan

Energy+ residential and small business customers currently pay TOU prices.

  • Your usage

How much electricity do you use in a month? If you’re unsure, take a look at the Electricity line on your bill. You might also want to look at the historical usage graph on your bill, to calculate your average daily usage over the past 12-month period.

  • Your consumption pattern

When you use electricity can be another factor in your choice. Historically, the typical residential customer who paid TOU prices has used nearly two thirds of their power at off-peak times – the time when the lowest TOU price applies. The other third of their power used was typically split equally between on- and mid-peak times. Look at the Electricity line of your bill to see how much power you use in each of the three TOU price periods.

  • Seasonal changes and time of year

The TOU price periods and Tier thresholds change with the season and are different during the winter (November 1 – April 30) and summer (May 1 – October 31) periods. Does the amount of electricity you use change based on the season?  If you’re thinking about switching, you should pay close attention to how much electricity you use in a month, because on Tiered pricing the price is higher for every kWh of electricity that you use above the Tier threshold of 1,000 kWh in the winter or 600 kWh in the summer. For instance, if you heat your home electrically, your monthly use in the winter may be higher. And the same goes for the summer if you need to run your air conditioner.  With TOU prices, the price depends on when you use electricity. Although the TOU price periods also change with the season, the electricity you use after 7 p.m. every day, and all the time on weekends and holidays, is charged at the lowest price under TOU all year round.

  • Lifestyle and daily habits

Are you often home during the day on weekdays, so that shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours? 

  • Small business

If you’re a small business owner, some of the same factors mentioned earlier also apply – how much electricity do you use each month, and when do you use it? Keep in mind that the Tier threshold for small business customers is 750 kWh all year round. And not all small businesses are the same. A large restaurant with several ovens running in the evening may have a very different electricity usage pattern than a small salon that’s only open during the day. So may a dry cleaner compared to a convenience store, or a clothing store compared to a bakery.

When is the Deadline to Make a Rate Plan Switch?
There is no deadline to make the switch. In addition, you will have the flexibility to request a switch back at any time, as your needs change.
 About Time-of-Use (TOU) Prices

The Ontario Energy Board released details on the new Time-of-Use rates that started on November 1.  

With TOU prices, the price depends on when you use electricity as well as on the season (winter or summer). You can help manage your electricity costs by shifting your usage to lower price periods when possible.

There are three TOU price periods:

  • Off-peak: When demand for electricity is lowest. Households use most of their electricity – nearly two thirds of it – during off-peak hours. 10.5¢/kWh (Nov. 1, 2020 to April 30, 2021)
  • Mid-peak: When demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day. 15.0¢/kWh (Nov. 1, 2020 to April 30, 2021)
  • On-peak: When demand for electricity is generally higher. These are the busier times of day - generally when people are cooking, starting up their computers and running heaters or air conditioners. 21.7¢/kWh (Nov. 1, 2020 to April 30, 2021)

 Time of Use rates and periods

  

 About Tiered Prices

The Ontario Energy Board has released details on the Tiered electricity rates that will start on November 1, 2020 until April 30, 2021. 

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. For residential customers, the threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating. 

In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh/month so that households can use more power at the lower price of 12.6¢/kWh and 14.6¢/kWh over 1,000 kWh/month.

In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. 

For small business customers, the Tier threshold is 750 kWh all year round. 

Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. 

 Tiered electricity rates chart

  

 After I Switch, When Will the New Price Plan Rates Show Up On My Bill?

Your request to switch rate plan will be processed by Energy+ in the next 10 business days of receiving a valid Election form. Customers that elect to move to the Tiered rate plan will see that change only after their bill includes only electricity usage on or after November 1, 2020.

A switch from TOU to Tiered prices can only take effect at the start of a billing period.

Energy+ does not bill residential and small commercial customers on a calendar month of usage. For example, a customer's meter reading dates could be October 15 - November 14.  This customer would be billed TOU rates for the bill covering electricity used from October 15 - November 14.  The customers next reading date would be November 15 - December 14.  The customer would then be billed Tiered rates for the bill covering the electricity used from November 15 - December 14.  The switch can only be performed once all of the electricity is used on or after November 1st.

How Many Times Can I Switch Price Plans?
You can switch back and forth as many times as you like between TOU and Tiered pricing.

Family around island Residential customers can now switch from time of use rates to tiered rates

 

Small business operating a machine. Small businesses can now switch from time of use rates to tiered rates.