The Government of Ontario is providing funding to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. 

COVID-19 Energy Assistance Program (CEAP) provides a one time, on-bill credit to eligible residential electricity customers to help them catch up on their energy bills and resume regular payments.

Eligible residential customers can apply starting applying on July 13, 2020. More information available at Ontario Energy Board website.

CEAP funding is limited and applying does not guarantee that Energy+ has CEAP funding remaining. Applications are processed in the order they are received by Energy+. 

 Who is eligible?
You are eligible for the CEAP Residential Program if you meet ALL of the following criteria:
  1. You did not have any overdue amounts on your electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency.
  2. As of the date you are applying, you have any overdue amounts owing from at least two (2) electricity bills since March 17, 2020.
  3. The account holder (the person whose name is on the bill) or the account holder's spouse or common-law partner (who must share the same address with the account holder): I. Is unemployed on the date the CEAP application is submitted; and II. Qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) after March 17, 2020.
  4. The account holder has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

You may also be eligible for an enhanced credit if:

  • Your household's main heating source is electricity, or
  • You use one of the following at-home energy-intensive medical devices: kidney dialysis machine, mechanical ventilators, oxygen concentrator.

If you are not eligible for CEAP, you may still be eligible for other electricity support programs or an Arrears Payment Arrangement.

 What benefit amounts are available?
Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue

on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or
they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or
oxygen concentrator). In that case, customers may qualify for a one-time CEAP credit for half of the electricity
charges that are overdue on the date of their application, up to a maximum of $230.

 How do I apply?

Beginning July 13, 2020, you can apply for CEAP - here's how:

  • Gather a copy of your Energy+ electricity bill. It is important to enter the account information exactly as it appears on your bill.
  • Complete the online Energy+ CEAP application form, provide your consent and e-sign the online form. As soon as you click the Submit button at the end of the online form, Energy+ will receive and acknowledge your CEAP application. 
  • If you prefer, you can complete, print and mail the form to Energy+ (use the fillable .PDF version which can be printed and mailed in).
  • An Energy+ Customer Care representative will review your CEAP application within 24-48 business hours of receiving the completed form, and notify you if you are eligible for CEAP.
  • If approved, a one-time credit amount will appear on your next bill or the following one, depending on the billing cycle.

New support for residential customers impacted by COVID-19