The Government of Ontario is providing funding to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. 

Eligibility criteria has been updated so that more customers may qualify for CEAP! 


COVID-19 Energy Assistance Program (CEAP) provides a one time, on-bill credit to eligible residential electricity customers to help them catch up on their energy bills and resume regular payments.

More information available at Ontario Energy Board website.

There is no deadline to apply but CEAP funding is limited and applying does not guarantee that Energy+ has CEAP funding remaining. Applications are processed in the order they are received by Energy+. 

Note: Customers who previously applied but were denied will have their original application reviewed by Energy+ and will be contacted directly if they meet the new eligibility criteria.

 Who is eligible?  

(Updated September 30, 2020 by the Ontario Energy Board)

You are eligible for the CEAP Residential Program if you meet ALL of the following criteria, as of the date you are applying:

  1. You did not have any overdue amounts on your electricity bill on March 17, 2020, OR you made at least partial payments on amounts overdue prior to March 17, 2020. This includes accounts subject to an arrears payment agreement.
  2. You have any overdue amounts owing from at least two electricity bills, since March 17, 2020.
  3. The account holder (the person whose name is on the bill) OR the account holder's spouse or common-law partner (who must share the same address with the account holder), qualified for Canada Emergency Response Benefit (CERB) OR received Employment Insurance (EI) at any point after March 17, 2020. 

    The account holder or account holder’s spouse/common law partner does not have to be currently unemployed and receiving benefits, at the time of receipt of the application. 

  4. The account holder has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

Note: Customers who previously applied but were denied will have their original application reviewed by Energy+ and will be contacted directly if they meet the new eligibility criteria.

You may also be eligible for an enhanced credit if:

  • Your household's main heating source is electricity, or
  • You use one of the following at-home energy-intensive medical devices: kidney dialysis machine, mechanical ventilators, oxygen concentrator.

If you are not eligible for CEAP, you may still be eligible for other electricity support programs or an Arrears Payment Arrangement.

 What benefit amounts are available?
Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue

on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or
they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or
oxygen concentrator). In that case, customers may qualify for a one-time CEAP credit for half of the electricity
charges that are overdue on the date of their application, up to a maximum of $230.

 How do I apply?

You can apply for CEAP today - here's how:

  • Gather a copy of your Energy+ electricity bill. It is important to enter the account information exactly as it appears on your bill.
  • Complete the online Energy+ CEAP application form, provide your consent and e-sign the online form. As soon as you click the Submit button at the end of the online form, Energy+ will receive and acknowledge your CEAP application. 
  • If you prefer, you can complete, print and mail the form to Energy+ (use the fillable .PDF version) which can be printed and mailed in).
  • An Energy+ Customer Care representative will review your CEAP application within 24-48 business hours of receiving the completed form, and notify you if you are eligible for CEAP.
  • If approved, a one-time credit amount will appear on your next bill or the following one, depending on the billing cycle.

New support for residential customers impacted by COVID-19