The Government of Ontario is providing funding to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. 

Eligibility criteria was updated on January 14, 2021, so that more customers may qualify! 


COVID-19 Energy Assistance Program (CEAP) provides an on-bill credit to eligible residential electricity customers to help them catch up on their energy bills and resume regular payments.

More information available at Ontario Energy Board website. 

There is no deadline to apply but CEAP funding is limited and applying does not guarantee that Energy+ has CEAP funding remaining. Applications are processed in the order they are received by Energy+. 

Customers who previously applied but were denied will have their original application reviewed by Energy+ and will be contacted directly if they meet the new eligibility criteria, that was updated as of January 14, 2021.


To submit a new application for the updated CEAP, use this online web form.

 Who is eligible and how much is available?  

(Updated January 14, 2021 by the Ontario Energy Board)

You are eligible for the CEAP Residential Program if you meet the following criteria, as of the date you are applying:

  1. You have overdue amounts owing from one or more electricity bills, incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency. 

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.

If you are not eligible for CEAP, you may still be eligible for other electricity support programs or an Arrears Payment Arrangement.

 What benefit amounts are available?
Up to $750 on-bill credit is available. If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.
 How do I apply?

You can apply for CEAP today - here's how:

  • Gather a copy of your Energy+ electricity bill. It is important to enter the account information exactly as it appears on your bill.
  • Complete the online Energy+ CEAP application form, provide your consent and e-sign the online form. As soon as you click the Submit button at the end of the online form, Energy+ will receive and acknowledge your CEAP application. 
  • If you prefer, you can complete, print and mail the form to Energy+ (use the fillable .PDF version) which can be printed and mailed in).
  • An Energy+ Customer Care representative will review your CEAP application within 24-48 business hours of receiving the completed form, and notify you if you are eligible for CEAP.
  • If approved, a credit amount will appear on your next bill or the following one, depending on the billing cycle.

New support for residential customers impacted by COVID-19