Access My Account Online

My Account Online is free, easy to use and convenient for customers to view and access their billing and energy information, in one place on any device including mobile.

Detailed hourly, daily, and monthly electricity consumption, available from your mobile device. Learn how much you are using, and when you are using it to help reduce your electricity costs.
If you have multiple accounts, you can keep track of all of them from one central login. My Account makes it easy to manage multiple accounts with just a few clicks of a button.
Save time during tax season by accessing all of your past bills in one location. Up to two years of past bills are available.
It’s easy to make changes to your account, track your payment history and pay your bill through the online portal.

Existing Users Login

Important! We have moved to a new My Account Online portal! Existing My Account Online users received a secure email with instructions and safe link to access the new portal and current eBill. You can update your login at anytime at your convenience you'd like to start using the new My Account Online portal! Congratulations to Gurmeet B., Lukas B., and Sean C., who each won $250 VISA gift card for updating their My Account login before December 31, 2022

New Users Sign Up

Create your My Account Online account now. TIP: Please have your most recent bill handy to complete the registration form.

Tips To Help You Get Started

Read the following information to help you get starting using My Account Online:

Supported Browsers: Edge, Firefox 3.0 and above, Chrome and Safari (the "Block Pop-Up Windows" option in Safari's settings should be unchecked).
You will need to have your most current GrandBridge Energy bill in front of you in order to sign up, as you will need to enter your Account Number and service address postal code. See a sample GrandBridge Energy bill to better understand what information you will need to sign up.
Use your cursor to hover over the blue question mark boxes on the registration form, to accurately fill out information and prevent an error message when submitting your registration.
Remember to complete the registration process and activate your new online account, please read the email we send you and follow its instructions.

Account Number

When entering your Account Number, make sure you include any zeros that may be at the beginning of your Account Number or occupant code. Example: Account Number 00001234-01 as it appears on your bill, where -01 represents the occupant code. The Account Number would be entered as 00001234-01. Another example if the Account number is 64001234-00 you would enter 64001234-00.

Username

It can contain any letters, digits, and these four special characters: _@.- It must start with a letter or digit and not a special character.
It cannot exceed 120 characters. Tip: Your email address will work as your Username.

My Account Online will use this email to send you the eBill and other emergency notifications, pre-set notifications/alerts or to reset your password.

Password

Your password must be between 8-20 characters and meet at least two out of the following three requirements:
- letters (a-z, A-Z)
- numbers (0-9)
- special characters (e.g. !@#$%^*)

Security Question

Choose security questions from the drop-down list or create your own. You will need to answer these questions correctly if you are resetting your password or updating your profile.

Postal Code

When entering your postal code, ensure you are using your service address postal code, not your mailing address postal code (if they differ). The postal code field is formatted as letter, number, letter, SPACE, number, letter, number.

Frequently Asked Questions and Answers

Here are answers to some commonly-asked questions from customers about My Account Online.

How do I link my other GrandBridge Energy (formerly Energy+) accounts together?

You can register all of your accounts under the same email address/log in. When you register the first account, any accounts linked by your unique customer number will populate on your registration form. You can choose to add them to your profile at the time of registration. Once you've logged in, if you have additional accounts that did not automatically link, you can add them by clicking on 'Profile,' and selecting 'Account List.'

When I view my electricity usage, where is the data coming from?

The provincial Independent Electricity System Operator (IESO) manages the central Meter Data Management / Repository (MDM/R). Hourly data is transmitted to the MDM/R. The software is connected to the MDM/R, which allows it to display electricity usage. This usage is found under the 'Smart Meter' tab.

When I go online, why can I only see my usage up to the prior day?

Your data is updated each day at midnight. It is "near time", which means that we can access your hourly data up to midnight each day.

Why are some days missing from my hourly usage dashboard?

The hourly electricity usage reads are sent using wireless technology, similar to a cell phone signal. With wireless technology it sometimes takes time for the signal to react and populate the hourly data.

Is there any chance that other people could see my hourly electricity use data or my eBill?

No. The software has safety measures in place to ensure your data stays private and secure.

Who can I contact if I have problems registering or signing in?

Please contact our Customer Care department by email weekdays between the hours of 8:30 a.m. and 4:30 p.m.

Can I set up my Business account on My Account Online?

Yes. Business accounts can create a My Account Online account. Small businesses can view daily consumption and register for eBilling. Larger businesses (greater than 50 kW) can create a My Account Online account for the purpose of receiving eBill. However, to view consumption, large customers must have access to the Large Customer Energy Portal.

Why can't I download my eBill using Safari browser?

To download eBills using Safari, please ensure the "Block Pop-Up Windows" option in Safari's settings unchecked.