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Log in to My Account Online

Welcome New Users

My Account Online is a convenient, online service that gives you access to paperless billing, past bills and hourly usage details that tell you when, and how much energy you are using. It also includes a library of topics to help you better understand Time-of-Use periods and the price of electricity during Off-peak, Mid-peak and On-peak times.

A one-stop service, My Account Online lets you see your billing and energy information in one place so you can better manage your hydro account and your usage. 

Create your My Account Online account now.  

Tips To Help You Sign Up

You will need to have your most current hydro bill in front of you in order to sign up, as you will need to enter your Account Number, Amount Due and Bill Due Date. See a sample Energy+ bill to better understand what information you will need to sign up.

We suggest you read the following information before you begin. Then when you're done registering, write down your Username and Password and keep in a secure place so that you can refer to it in the future when you log in to My Account. 

Hint: Use your cursor to hover over the blue question mark boxes on the registration form, to accurately fill out information and prevent an error message when submitting your registration.

Account Number
When entering your Account Number, don't include any zeros at the beginning of your Account Number or occupant code. Example: Account Number 00001234-01 as it appears on your bill, where -01 represents the occupant code. The Account Number would be entered as 1234-1. Another example if the Account number is 64001234-00 you would enter 64001234-0.
Username
Must be a minimum of 3 characters, and can include letters, numbers or any of these special characters ! @ # .  _  Your Username can not include any blank spaces or a $. Tip: Your email address will work as your Username.
Email
My Account Online will use this email to send you the ebill and other emergency notifications, pre-set notifications/alerts or to reset your password.
Password
It must be a minimum of 6 letters and 1 digit. The system identifies how robust the password is. Please write down your password as we cannot retrieve this information.
Security Question
Choose security questions from the drop down list. You will need to answer these questions correctly if you are resetting your password.
Security Answers
This is an authentication measure used to protect your Account. Your answer does not have to necessarily reflect the security question.
Amount Due
Enter the Amount Due showing on your latest hydro bill (Tip: Amount Due is located on the top right hand side of the bill). Example: $1,235.98  Enter as 1235.98.  If you have a Credit Balance in your Amount Due then enter as -1235.98.  Include a - in front of the amount to indicate a credit balance.
Bill Due Date
The Due Date of your latest bill (e.g. MM-DD-YYY). For Automatic Payment Plan customers, the Bill Due Date is the date your payment is withdrawn from the bank.

 

Frequently Asked Questions

 

I have already registered my account online but when I try to register a second account, it states my email address is already in use. How do I register a second account?
You can register all of your accounts under the same email address by linking them. To link your accounts, you must have one account registered in My Account Online. Once you've registered the first account, simply sign in and click on the Link Account/Location button (it looks like two people heads in the top right hand corner of the main page) and follow the instructions to link your other accounts.
When I view my electricity usage, where is the data coming from?
The provincial Independent Electricity System Operator (IESO) manages the central Meter Data Management / Repository (MDM/R). Hourly data is transmitted to the MDM/R. The software is connected to the MDM/R, which allows it to display electricity usage.
When I go online, why can I only see my usage up to the prior day?
Your data is updated each day at midnight. It is "near time", which means that we can access your hourly data up to midnight each day.
Sometimes when I go in and look at my hourly usage, there are days missing. Why?
The hourly electricity usage reads are sent using wireless technology, similar to a cell phone signal. With wireless technology it sometimes takes time for the signal to react and populate the hourly data.
Is there any chance that other people could see my hourly electricity use data or my E-Bill?
No. The software has safety measures in place to ensure your data stays private and secure.
Who can I contact if I have problems registering or signing in?
Please contact our Customer Care department by email weekdays between the hours of 8:30 am and 4:30 pm.
I have a business account - Can I set it up online?
Yes. Business accounts can create a customer connect account. Small businesses have an option to view daily consumption and register for e-billing. Larger businesses (greater than 50 kW) can create a customer connect account for the purpose of receiving e-bill. However, to view consumption you must have access to the Large Customer Energy Portal.