March 26, 2019, Cambridge–Energy+ proudly accepted the 2018 Customer Service Excellence Award from the Electricity Distributors Association (EDA), at a gathering of top-performing electric utilities in Toronto.

“We are honoured to be recognized by industry peers for our leadership in Customer Service Excellence and accept this award on behalf of all Energy+ employees, Board of Directors and customers,” said Ian Miles, President and CEO.

Throughout 2018, the Energy+ team worked on ‘Project Enlighten’, a multi-department initiative designed to provide customers with improved access and updates on power outage events, based on customer-stated needs and preferences. The recognition applauded Energy+’s:

  • New toll-free Outage Line (1-833-POWER-01) helps improve ability of customers to report new outages and power emergencies 24/7/365;
  • Around-the-clock Twitter and Facebook messaging delivering updates on restoration progress;
  • A fully-responsive website (www.energyplus.ca), accessible on any mobile device, provides front and centre access to the utility’s Power Outage Map and outage details;
  • Advanced Metering Infrastructure (AMI) technology integrated with the Outage Management System (OMS), results in quicker outage confirmation by System Control Operators and restoration of customers’ power;
  • Continued transition to a 24/7 System Control System;
  • A Key Account resource to strengthen the utility’s relationship with large industrial, commercial customers for issue resolution, including power quality and outages.
EDA Customer Service Award