Cambridge and Brant County, ON (July 21, 2020) – Energy+ is encouraging residential and small business customers, who have fallen behind in making hydro payments, or who expect to have difficulty in the future, to pick up the telephone, or email the local utility this week, to find out what payment options and/or electricity support programs may be available, ahead of disconnections resuming on August 1, 2020. 

“Our team really wants to help and work with our customers, before they get to the point of disconnection. It is important for customers to acknowledge their overdue amounts and contact our office to work with one of our Customer Care Representatives on a custom plan, based on each customer’s unique situation,” said Barbara Shortreed, Vice-President of Customer Care and Communications.  

“If you have an outstanding balance, contact Energy+ to work through acceptable payment arrangements, even if you are not able to pay the full outstanding balance. The goal is to work with the customer on a payment plan that will help them get back on track. Make it a priority to call 519-621-3530 ext. 4 or 1-877-871-2215 or email  customercare@energyplus.ca to talk about your account and find out what other programs may be available,” urged Shortreed. 

Customer Care representatives are available Monday to Friday, 8:30 am to 4:30 pm. to work with customers, offering advice about options such as equal billing, one-time payment arrangements, a formal arrears management program, as well as Electricity Support Programs including the new COVID-19 Energy Assistance Program (CEAP), Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program (LEAP). Customers can also learn more about these programs by checking out our website www.energyplus.ca

The Ontario Energy Board has customer service rules that all electricity utilities, including Energy+ must follow https://www.oeb.ca/consumer-protection/rules-electricity-utilities

On March 19, 2020, the Ontario Energy Board extended the winter disconnection ban for non-payment for residential customers, as well as small business customers, by an additional three months, until July 31, 2020.

To learn more on how Energy+ continues to support its customers through the ongoing COVID-19 pandemic, visit https://www.energyplus.ca/en/safety/covid-19.aspx#