Conditions of Service
Every electricity distributor in Ontario must prepare a Conditions of Service document to communicate operating practices, the types and level of service offered to customers and connection policies.
Read about our Conditions of Service.
Electricity Rates - Residential
See the current electricity rates for residents living in our service area, including Time-of-Use rates.
- Visit the Independent Electricity System Operator (IESO) web site to access an interactive Time-of-Use Calculator that lets you see what it costs to run various appliances in your home at different times of the day.
- Visit the Ontario Ministry of Energy web site emPOWERme to better understand how Ontario's electricity system works including new videos, interactive learning tools about how you can save energy, save money and how Ontario is building clean energy.
Glossary of Terms
The provincial government introduced a simplified electricity bill format in 2004. This means that all Residential electricity consumers across Ontario see a consistent presentation of the charges on their bill, together with a defined Glossary of Terms.