Power Outages - Energy+ Inc.

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Power Outages

Downed power lines can be deadly. Stay at least 33 feet or 10 meters away as electricity can travel through water and across the ground. Call 911

Outage Map

If you are experiencing a power outage, please check our Outage Map to see if the outage has already been reported. 

It can take up to 15 minutes from the time of the outage, until the system updates the Outage Map - so when looking at the outage map,  please give it a few minutes from the start of the outage until it registers on the map.

If you don't see the outage on the Outage Map, please call our 24/7 emergency call lines at 519-621-3530 or 1-877-871-2215 to report the outage. Your real time call will trigger Energy+ to investigate and dispatch crews if required.

For privacy, outages affecting less than 3 customers will not display. Updates will be provided as new information is known.

In severe power emergencies, we provide progress updates on Twitter @EnergyPlusInc and Facebook.

Report a Power Outage

Outside of normal business hours, please call:

Cambridge/North Dumfries   County of Brant                                      
Telephone: (519) 621-3530   Telephone: (519) 442-2215  Toll Free 1 (877) 871-2255

 

During normal business hours, please contact our Customer Care Team:

If the phones are busy, you can Report A Problem online during regular business hours.

Cambridge/North Dumfries   County of Brant
Telephone: (519) 621-3530 

  Telephone: (519) 442-2215  Toll Free 1 (877) 871-2215

What Causes a Power Outage?

Power outages can be caused by the loss of the electricity supply to our community, equipment failure, weather conditions, tree contact, wildlife interference, or vehicle accidents. Energy+ emergency crews are sent out rapidly to make repairs and restore power to customers. More information on how power is restored to our customers

Stay Safe During an Outage

Here are some tips to help keep you and your loved ones safe when the power goes out, as well as how to prepare if you have to leave your home due to flooding.

Portable home generators can be useful during a power outage but they can also be very dangerous if they are not used properly.

Planned Outages

Energy+ supplies electric service across 562 square kilometres of overhead wires and underground cables to 64,500 customers, in the City of Cambridge, the Township of North Dumfries and the County of Brant.

When it is necessary for Energy+ to interrupt service to our customers to maintain or upgrade the system, we try to provide our customers with advance notice by letter or verbal communication (for planned outages that are expected to last more than one hour). Have your name added to the list of customers who rely on medical equipment that requires electricity.

Tips to Prepare for a Planned Outage