We enjoy hearing from our customers. If you have questions, a comment, a bill to pay or a move to arrange, you can reach us by using one of the options outlined below or by filling out our handy Contact Us Form.
If you are having or expect to have difficulty paying your bill, we encourage you to contact us as soon as possible to discuss payment options. Unpaid bills will follow the collection process, which may lead to disconnection of your service.
Self-Serve Online Forms
Check out our online forms for requesting common services:
By Telephone, Email
Please note that telephone and email is only monitored during business hours:
8:30 a.m. to 4:30 p.m.
Monday to Friday (excluding statutory holidays). Get directions to our Administration Office in Cambridge.
Customer Care and Billing Inquiries
||County of Brant
|Telephone: (519) 621-3484
Telephone: (519) 442-2215 Toll Free 1-(877) 871-2215
|Fax: (519) 621-7420
|Email Customer Care
Please call the main reception line (519) 621-3530 for all matters, including getting connected to all departments.
Call 9-1-1 for downed power lines, children playing near power lines or transformers or other power emergencies. Learn more about electrical safety. View our Outage Map
For power emergencies outside of normal working hours, please call:
||County of Brant
|Telephone: (519) 621-3530
||Telephone: (519) 442-2215 Toll Free 1 (877) 871-2215
Water Equipment Emergencies - County of Brant
Contact the County of Brant Public Works (519) 449-2451 Toll Free 1 (888) 250-2295
Call Before You Dig
Ontario One Call 1-(800) 400-2255 Website
Barbara Shortreed Vice-President, Customer Care & Communications Ph: (519) 621-8405, ext. 2227
Energy+ Inc. 1500 Bishop Street, P.O. Box 1060 Cambridge, ON N1R 5X6