Introduction and Acceptance

Welcome! Your access and use of this web site constitutes acceptance of these Terms of Use of the web site, as outlined below. Please read the terms of use carefully before using the web site. If you do not agree with the terms of use, please do not use the web site.

GrandBridge Energy (formerly Energy+) reserves the right to revise and update these Terms of Use at any time, without notice. Please review the Terms of Use posted on this web site periodically for any updates.  Your continued use of the Energy+ web site constitutes your acceptance of the Terms of Use posted. 

Our Conditions of Service and Privacy Policy should be read in conjunction with the Terms of Use. The Conditions of Service outline each party's responsibilities and obligations for service. The Privacy Policy explains your rights and Energy+'s responsibilities with respect to the collection, use and disclosure of personal information.

By using this web site in any manner whatsoever, you agree that:

Disclaimer and Limitation of Liability

The content and materials on this web site are provided "as is" for information purposes only. The material on this web site is not intended to provide legal or contractual advice and is not to be relied upon for that purpose. We make a reasonable effort to ensure the accuracy, reliability, timeliness and completeness of information contained on this web site. We do not warrant or make representations of any kind regarding the use or the results of the use of the information or materials on this web site, with respect to the completeness, accuracy, reliability, timeliness, or otherwise.

We accept no responsibility for any damages arising from or connected with the use of this web site, including, without limited the generality of the foregoing, any direct, indirect, special, incidental, consequential or punitive damages or economic loss.

We reserve the exclusive right to edit, update, change, or remove any information posted on this web site, at its sole discretion.

We do not warrant that the functions contained in the materials and this web site will be available, uninterrupted or error-free, that defects will be corrected, or that this web site or the server that makes it available, is free of viruses or other harmful components.

As part of the Terms of Use, you agree that in no event, shall GrandBridge Energy, its officers, directors, employees, agents or partners, be liable to any party in relation to or as a consequence of, use of this site, under any circumstances, for any loss of profits, revenues, business interruption loss, loss of contract, cost of capital, loss of business opportunity, delay, loss of goodwill, loss of data or for any direct, indirect, special, consequential or incidental damages, and including but not limited to punitive or exemplary damages, whether said liability, loss or damages arise in contract or tort or any other theory of liability, even if Energy+ was directly advised of the possibility of such damages. In no event shall our total liability to you, or anyone else claiming through you, for all damages, losses, and causes of action, whether in contract, tort, including but not limited to negligence, errors, mistakes, or inaccuracies of content or of software underlying the web site; use, inability to use or performance of the web site; bugs or viruses which may be transmitted to or through the web site; interruption or cessation of service or of transmission of any content on the web site; or unauthorized access to use to or use of our utility or its contractor's secure servers, to exceed the amount specifically paid by you to GrandBridge Energy, if any, for the purpose of accessing this web site.

This disclaimer and limitation of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of any aspect of this web site, under any legal theory or cause of action.

Third Party Websites and Links

GrandBridge Energy (formerly Energy+) web site contains links to, or content of/from, other third party web sites for services and resources for enlightenment and or payment processing purposes. The third party web sites are not owned or controlled by us, and we have no control over any domain name, products, services, materials or other information made available from the third party web site. We accept no responsibility for these third party resources or services, including, but not limited to, the content within on or available at a third party web site. You agree that you assume all risk when accessing any third party web sites, and release our utility from any and all liability resulting for the use and/or access of the third party web sites. Access to any third party web site through our links, is entirely at your risk and your responsibility to take all protective measures to guard against viruses or other destructive devices or programs. We make no representations, warranty, condition or undertaking regarding, nor endorses any third party web sites.

My Account (Online)

GrandBridge Energy (formerly Energy+) offers customers secure access to online tools including My Account Online which includes an online tool to view hourly time-of-use electricity usage.  Bill Connect allows customers to sign up for paperless billing.  Once Customers sign up for paperless billing through the secure My Account Online portal, customers will receive an email confirming their successful sign up for paperless billing.  Each time a bill is ready for the customer, they will receive an email advising that the bill is ready to view online.  The email will also contain summary details associated with the customer bill including Account Number, User Name, Due Date of Bill and Amount Due.  Finally, the email will also include a link to securely access the bill by signing into the secure My Account Online portal and a link to current Bill Inserts.

By registering for My Account Online, the customer agrees to ensure that information provided to Energy+ including the email address is correct and current and will notify GrandBridge Energy (formerly Energy+) of any changes to their information.  

Indemnity and Hold Harmless

The customer agrees to indemnify, defend and hold harmless Energy+ its affiliates, officers, directors, employees, consultants and agents from any and all claims, liability, damages, causes of actions, obligations, losses and/or costs (including, but not limited to, reasonable legal fees) arising from the connection to, and use of any aspect of, this web site; a violation of these Terms of Use; or an infringement of any intellectual property or other right of any person or entity.

Account and Password Security

Certain parts of this web site may require the customer to enter a password and user name, as part of a registration process. If this applies, the customer is entirely responsible for maintaining the confidentiality of his/her password and user name and for all activities that occur under the password and user name. The customer agrees to notify GrandBridge Energy (formerly Energy+) immediately of any unauthorized use of his/her password or account or any other breach of security. We will not be liable for any loss or damage, whatsoever, as a result of someone else's password or account.

Copyright / Proprietary Rights

This web site is operated by GrandBridge Energy (formerly Energy+). All content , including graphics, on this web site are protected by the Canadian laws of copyright. We allow users a limited license to print and copy information contained on this web site for personal, non-commercial use. Otherwise, no content from the GrandBridge Energy (formerly Energy+)  web site, may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any other way or for any other purpose, without first obtaining express permission from GrandBridge Energy (formerly Energy+).

Governing Law / Jurisdiction

This web site and all disputes or matters arising out of it shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regards to conflict of laws principles. All matters and or disputes shall be dealt with by a court of competent jurisdiction in the Region of Waterloo, or other such location as the parties may expressly agree to.

If you have any questions regarding these Terms of Use, please email Customer Care.