Protecting our customer’s privacy and the confidentiality of personal information is of high importance and fundamental to the way GrandBridge Energy (formerly Energy+) does business. About your privacy at GrandBridge Energy (formerly Energy+)
Our Privacy Policy describes the principles our utility follows to protect the privacy of the personal information of customers and other individuals in its possession or control. This policy applies to any person who has accepted services from Energy+, visited our website, or provided us with personal information. The terms in the Privacy Policy may get updated, so please review it from time to time. The Privacy Policy aligns to the ten (10) principles for the protection of Personal Information, as established by the Canadian Standard Association (CSA), Privacy Code.
Our Commitment to You
We are committed to keeping Personal Information it collects, in accordance with our responsibilities to meet the terms of privacy laws, including the Municipal Freedom of Information and Protection of Privacy Act, Ontario (MFIPPA) and conditions outlined in our Electricity Distribution License issued by the Ontario Energy Board.
In this Privacy Policy, “Energy+”, “we”, “us”, or ”our” means GrandBridge Energy (formerly Energy+). and its wholly-owned-affiliates, and “customer”, “you”, and “your” means the individual who is a customer, prospective customer, Vendor or other individual member of the public whose Personal Information is in our possession or control. This Privacy Policy does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. We do however, protect the confidentiality of such business customer information in accordance with the law, including regulatory codes of conduct issued by our regulator the Ontario Energy Board, and contractual agreements.
What Is Personal Information?
Personal information is information about an identified or identifiable individual. Personal information may include such information as your name, email address, mailing address, financial information, birth date and other information about you collected through correspondence, electronically, in person, or by telephone.
Personal information does not include the name, title, business address or telephone number of an employee of an organization. Personal information does not include information that has been aggregated such that an individual’s information cannot be identified.
10 Principles for Protection of Your Personal Information
Our utility must meet the requirements outlined in MFIPPA. As an organization, we collect, record and disseminate information. Under the Act, guidelines for the collection, safeguarding and sharing of information is both limited and specific.
We also follow the 10 fair principles outlined in CSA, Privacy Act for the protection of Personal Information:
Accountability |
We are accountable for all Personal Information in its possession or under its control, including all Personal Information transferred to a third party who may perform service on our behalf. The President and CEO of GrandBridge Energy (formerly Energy+ and Brantford Power) has ultimate responsibility for the protection of your personal information. All Directors, Employees, Contractors, Agents and Third Party’s share responsibility for adhering to the privacy policies and procedures. Our Chief Privacy Officer is accountable for the compliance with this privacy policy. If you have questions or concerns regarding your Personal Information or this Privacy Policy, please address them to: GrandBridge Energy+ Inc., 1500 Bishop Street, P.O. Box 1060, Cambridge ON N1R 5X6 Attention: Chief Privacy Officer Email: Privacy Office Telephone: 519-621-3530 Ext 2440
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Identifying Purpose |
We shall identify the reason(s) for collecting Personal Information before or at the time of collection. Upon request, persons collecting Personal Information shall explain these identified purposes or refer the individual to a designated person within our utility who shall explain the purposes. Unless required by law, we shall not use or disclose, for any new purpose, Personal Information that has been collected without first identifying and documenting the new purpose and obtaining the consent of the customer.
All Personal Information that GrandBridge Energy collects, is collected for the following purpose(s):
GrandBridge Energy may: Monitor and/or record any telephone conversation with you for quality assurance, training purposes, or as our authorization from a customer relating to their account.
Share information with third-party service providers who perform services on our behalf. These service providers are given only the information necessary to perform those services that we have contracted them to provide. |
Obtaining Consent |
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Limited Collection |
GrandBridge Energy's collection of a customer’s Personal Information shall be limited to that which is necessary for the purposes identified. Both the type and the amount of information collected shall be limited to that which is necessary to fulfill the purposes identified. Information shall be collected by fair and lawful means |
Limited Use, Disclosure and Retention |
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Accuracy |
Personal Information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. GrandBridge Energy shall update Personal Information about customers as and when necessary to fulfill the identified purposes or upon notification by the customer. We rely on our customers to help us maintain accurate records by telling us about any changes to their information. |
Safeguards |
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Openness |
GrandBridge Energy is committed to making information about this policy easy to understand, accessible and updated. Changes and updates to the policy will be shared on the corporate website or relayed to customers through a bill insert or bill message, if appropriate. |
Individual Access |
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Challenging Compliance |
An individual shall be able to address a challenge concerning compliance with this Privacy Policy by contacting the Chief Privacy Officer by mail or email, as follows: GrandBridge Energy, 1500 Bishop Street, P.O. Box 1060, Cambridge ON N1R 5X6 Attention: Chief Privacy Officer Email: Privacy Office Telephone: 510-621-3530 Ext 2440
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