Contact Us

We enjoy hearing from our customers. If you have questions, a comment, a bill to pay or a move to arrange, you can reach us by using one of the options outlined below or by filling out and submitting this Contact Us Form.

Email contacts are listed below.

Power Outages/Emergencies

Call 9-1-1 for downed power lines, children playing near power lines or transformers or other power emergencies.      

 View our Outage Map

To report a new Power Outage not showing on our Outage Map, please call the Outage Info Line: 1-833-POWER-01 (769-3701)

By Telephone

Please note that telephone is only monitored during business hours:

8:30 a.m. to 4:30 p.m.
Monday to Friday (excluding statuatory holidays).

Customer Care and Billing Inquiries 

Cambridge/North Dumfries /County of Brant
Telephone: (519) 621-3530

Telephone: (519) 442-2215  Toll Free 1-(877) 871-2215

Fax: (519) 621-7420 
 

Payment Arrangements

If you are having or expect to have difficulty paying your bill, we encourage you to contact us as soon as possible to discuss payment options. Unpaid bills will follow the collection process, which may lead to disconnection of your service.

Main Reception

Please call the main reception line (519) 621-3530 for all matters, including getting connected to all departments.

Water Equipment Emergencies - County of Brant (519) 449-2451 or Toll Free 1 (888) 250-2295

Call Before You Dig

Ontario One Call 1-(800) 400-2255  Website

Media Inquiries

Barbara Shortreed Vice-President, Customer Care & Communications Ph: (519) 621-3530, ext. 2227

By Mail

Energy+ Inc. 1500 Bishop Street, P.O. Box 1060 Cambridge, ON  N1R 5X6