Contact Us

Careers

Customer Feedback

illustration of lock My Account

We enjoy hearing from our customers. If you have questions, a comment, a bill to pay or a move to arrange, you can reach us by using one of the options outlined below or by filling out and submitting this Contact Us Form.

Power Outages/Emergencies

Call 9-11 for downed power lines, children playing near power lines or transformers and other power emergencies.

View our Outage Map

To report a new Power Outage not showing on our Outage Map, please call the Outage Info Line: 1-833-POWER-01 (769-3701)

Customer Service and Billing

Please note that telephone and emails are monitored during business hours:

8:30 a.m. to 4:30 p.m.
Monday to Friday (excluding statuatory holidays).

Toll-Free 1 (877) 871-2215

Email Customer Care

If you are having or expect to have difficulty paying your bill, we encourage you to contact us as soon as possible to discuss payment options. Unpaid bills will follow the collection process, which may lead to disconnection of your service.

Main Reception

Please call our main Cambridge line (519) 621-3530 for all matters, including getting connected to other departments. This line is available during business hours.