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Energy+ Asks Customers to Reach Out About Overdue Accounts Before Disconnections Resume on August 1

Posted on Tuesday, July 21, 2020 11:45 AM

Cambridge and Brant County, ON (July 21, 2020) – Energy+ is encouraging residential and small business customers, who have fallen behind in making hydro payments, or who expect to have difficulty in the future, to pick up the telephone, or email the local utility this week, to find out what payment options and/or electricity support programs may be available, ahead of disconnections resuming on August 1, 2020. 

“Our team really wants to help and work with our customers, before they get to the...

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Energy+ $20K Donation Boosts Local United Way COVID-19 Community Response

Posted on Monday, June 22, 2020 10:30 AM

Energy+ is boosting the United Way Waterloo Region Communities COVID-19 Community Response Fund and the United Way Brant with a $20,000 donation to assist our most vulnerable citizens across the Energy+ service territory in Cambridge, North Dumfries and Brant County. In addition to individual employee and board member donations, Energy+ corporately matched individual donations, dollar-for-dollar.

Due to the COVID-19 pandemic, the funds will be used for urgent and emerging community needs impacting...

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COVID-19 Recovery Rate Starts June 1, 2020

Posted on Monday, June 01, 2020 12:30 PM

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8 cents/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as it restarts the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers' electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended...

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Ontario Extends Electricity Rate Relief During COVID-19 to May 31, 2020

Posted on Wednesday, May 06, 2020 12:00 PM

The Government of Ontario announced that it is extending emergency electricity rate relief to families, farms and small businesses until May 31, 2020 during the COVID-19 outbreak. Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price of 10/1 cents/kWh, 24 hours a day, seven days a week. 

This electricity rate relief, initially provided for a 45-day period starting on March 24, 2020, has been extended by an emergency order...

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A Message to Customers from Energy+ President & CEO

Posted on Monday, April 13, 2020 03:45 PM

A Message from Ian Miles, President and CEO

Details about actions Energy+ has taken to ensure continuity of the flow of power – an essential service for our residents, businesses and communities. The Energy+ team is strong. We are prepared to act in emergencies. Taking action in emergencies is one of our team’s greatest strengths. 


We have taken additional measures to safeguard the continuity of our infrastructure, business processes and the health of our employees and communities...