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Barbara Shortreed
Vice-President, Customer Care & Communications
Ph: (519) 621-3530 ext. 2227

Posted On Thursday, March 26, 2020

Last updated: March 25, 2020
COVID-19: Time-of-Use Rates Suspended for 45 Days
The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay Time-of-Use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.
 
ENERGY+ OFFICE CLOSED TO PUBLIC ... BUT WE...

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Posted On Tuesday, March 24, 2020

In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act . As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This means that TOU customers will be paying the "off-peak" price throughout the day as long as the Emergency Order remains in place.
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Posted On Monday, March 23, 2020

Effective immediately, we ask that Energy+ vendors provide their invoices electronically via email to: accountspayable@energyplus.ca . If possible, we would ask that the electronic invoice be provided in PDF searchable format.
For those vendors who are not currently taking advantage of EFT, we would ask that your organization register immediately for EFT.  Please complete and email the required EFT Authorization Form and void cheque to Email: accountspayable@energyplus.ca
Thank...

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Posted On Thursday, March 19, 2020

Cambridge, ON ( March 19, 2020) - Energy+ recognizes the families in our communities are looking for measures to help them with their hydro bills.  These are unprecedented times with the current COVID-19 pandemic.
Earlier this week, based on the provincially declared State of Emergency in Ontario, Energy+ determined one way they could help families was to extend the winter disconnection ban for three months.  “Customer Care is committed to working one-on-one...

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Posted On Wednesday, February 05, 2020

The Ontario Energy Board has released its Final Decision and Rate Order regarding Energy+'s application (EB-2019-0031) for changes to electricity distribution rates, effective March 1, 2020.

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